Terms of service

Welcome to nathanjamesx.

These Terms of Service govern your access to and use of our website, online store, products, services, and related features.

Throughout these Terms, the terms “we,” “us,” and “our” refer to nathanjamesx.

By visiting our website, placing an order, creating an account, or otherwise using our services, you agree to be bound by these Terms of Service, together with any additional policies referenced on our website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please do not use our website or place an order.

1. Business Information

Store Name: nathanjamesx
Website: nathanjamesx.shop
Email: info@nathanjamesx.shop
Telephone: +44 7809 397900
Business Address: 11 Pensfield Park, Bristol, BS10 6LE, United Kingdom
Return Address: 11 Pensfield Park, Bristol, BS10 6LE, United Kingdom

For questions regarding these Terms, please contact us using the information above.

2. Online Store Platform

Our online store is operated using the Shopify ecommerce platform.

Shopify provides the technical infrastructure that allows us to display products, process orders, provide checkout functionality, and operate our online store.

Your use of certain Shopify-powered features may also be subject to Shopify's own terms, privacy practices, and technical requirements.

3. Eligibility to Use Our Website

By using our website or placing an order, you confirm that:

• You are legally capable of entering into a binding contract under applicable law

• The information you provide is accurate and complete

• You will use our website only for lawful purposes

• You will not use our website in a manner that violates applicable laws or regulations

• You will not interfere with the security or operation of the website

If you are using the website on behalf of another person or organisation, you represent that you have authority to do so.

4. Products and Services

nathanjamesx.shop primarily sells clothing and fashion-related products.

We make reasonable efforts to display product information accurately, including:

• Product descriptions

• Images

• Colours

• Sizes

• Prices

• Availability

• Other relevant product details

However, minor differences may occur due to screen settings, photography, lighting, manufacturing variations, or other factors.

Customers should review all available product information before placing an order.

5. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit product quantities

• Discontinue products

• Refuse or cancel orders where inventory is unavailable

• Correct stock errors

• Update product listings

If an item becomes unavailable after an order has been placed, we may contact the customer and provide an appropriate resolution, which may include cancellation and refund of the affected item.

6. Pricing

Product prices are displayed on our website.

We make reasonable efforts to ensure that prices are accurate.

However, pricing errors may occasionally occur.

If we identify a material pricing error before an order is dispatched, we may contact the customer to explain the issue.

Where appropriate, the customer may be given the option to proceed at the correct price or cancel the affected item.

We will not intentionally charge customers an undisclosed amount.

7. Taxes, Duties, and Import Charges

Orders shipped from the United Kingdom to the United States or Canada may be subject to customs procedures, duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Where such charges are not collected by nathanjamesx.shop during checkout, they may be the responsibility of the recipient.

These charges are separate from our free standard shipping service.

Customers should review applicable local import requirements where necessary.

8. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

After placing an order, customers will normally receive an order confirmation.

An order confirmation does not necessarily mean that the order has already been dispatched.

We reserve the right to review and, where reasonably necessary, refuse or cancel an order in circumstances including:

• Product unavailability

• Payment failure

• Suspected fraud

• Incorrect pricing

• Incorrect customer information

• Delivery restrictions

• Legal or regulatory requirements

• Technical errors

If a paid order is cancelled by us, any applicable refund will be processed according to our Return & Refund Policy.

9. Order Information

Customers are responsible for providing complete and accurate order information.

This includes:

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

• Payment information

• Other information reasonably required to process the order

Incorrect information may result in processing or delivery delays.

10. Payment

Customers must pay for orders using the payment methods made available during checkout.

Payment methods may be processed by Shopify or third-party payment providers.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method

• The information provided is accurate

• You authorise the applicable payment processor to process the transaction

We do not guarantee that every payment method will be available for every transaction or customer.

11. Payment Authorisation

Orders may be subject to payment authorisation, fraud screening, or verification.

A payment authorisation does not necessarily mean that an order has been accepted or dispatched.

If a payment cannot be successfully processed, the order may be delayed or cancelled.

12. Shipping Destinations

We currently accept eligible orders for delivery to:

• United States

• Canada

Shipping availability depends on the customer's exact address and the service coverage of our available carriers.

13. Shipping and Delivery

Our standard shipping terms are described in our separate Shipping Policy.

Our normal shipping framework is:

Shipping Method: Standard Shipping
Shipping Cost: Free
Processing Time: 1–3 business days
Order Cut-Off Time: 3:00 PM United Kingdom time
Estimated Transit Time: 5–8 business days
Estimated Total Delivery Time: Approximately 6–11 business days

Delivery estimates are not guaranteed delivery dates.

Customers should review our full Shipping Policy before placing an order.

14. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If an address cannot be serviced, we may request an alternative address.

If no suitable address is available, the affected order may be cancelled and refunded.

15. Tracking

Where tracking is available, tracking information will normally be provided after dispatch.

Carrier tracking systems may require time to update.

Customers should contact us if tracking has not updated for an extended period.

16. Risk of Loss

Risk associated with delivery will be handled in accordance with applicable law.

If a parcel appears lost, damaged, or incorrectly delivered, customers should contact us promptly so that we can review the matter.

Nothing in this section limits non-waivable rights available under applicable consumer law.

17. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Our standard return framework includes:

Return Period: 30 days from delivery

Approved returns must generally satisfy applicable condition requirements described in our Return & Refund Policy.

Approved refunds are normally processed to the original payment method within:

7 business days

Customers should review the full Return & Refund Policy before returning any item.

18. Return Shipping

For eligible change-of-mind returns, customers may be responsible for return shipping costs as described in our Return & Refund Policy.

For verified damaged, defective, or incorrect products, return shipping responsibilities will be handled in accordance with that policy and applicable law.

19. Exchanges

Where available, exchanges may be offered subject to product availability.

An exchange is not guaranteed if the requested replacement item, size, colour, or style is unavailable.

Customers should contact us before returning an item for exchange.

20. Order Changes and Cancellations

Customers may contact us to request an order change or cancellation.

We will make reasonable efforts to assist where the order has not yet been dispatched.

However, we cannot guarantee that a change or cancellation can be made after processing has begun.

Once an order has been dispatched, eligible returns will be handled under our Return & Refund Policy.

21. Customer Accounts

Where customer accounts are available, customers are responsible for maintaining the confidentiality of their login credentials.

Customers are responsible for activity performed through their account unless otherwise required by applicable law.

If you believe your account has been accessed without authorisation, please contact us promptly.

22. Acceptable Use

You agree not to use our website to:

• Violate any applicable law

• Commit fraud

• Submit false information

• Attempt unauthorised access

• Introduce malware or malicious code

• Interfere with website operation

• Scrape or extract data in an abusive manner

• Impersonate another person

• Infringe intellectual property rights

• Harass or harm others

• Attempt to compromise website security

We reserve the right to restrict access where reasonably necessary to protect our website, customers, or business.

23. Prohibited Activities

You must not:

• Use automated systems to disrupt our website

• Attempt to bypass security measures

• Use our content for unlawful commercial exploitation

• Submit fraudulent orders

• Misuse promotional offers

• Attempt payment fraud

• Use false identity information

• Abuse customer support systems

Where appropriate, suspected illegal activity may be reported to relevant authorities or service providers.

24. Intellectual Property

Unless otherwise stated, website content made available through nathanjamesx.shop may be protected by intellectual property laws.

This may include:

• Text

• Graphics

• Logos

• Product descriptions

• Website layout

• Images

• Design elements

• Other original content

You may use website content for personal, non-commercial purposes related to shopping with us.

You may not reproduce, distribute, modify, exploit, or commercially use protected content without appropriate permission.

25. Third-Party Content

Some content, applications, payment systems, technical services, links, or integrations may be provided by third parties.

We are not responsible for the independent terms, privacy practices, security, or content of third-party services.

Customers should review applicable third-party terms before using those services.

26. Third-Party Links

Our website may contain links to third-party websites.

These links are provided for convenience or functionality.

We do not necessarily control third-party websites and are not responsible for their content, policies, or practices.

Access to third-party websites is at the user's discretion.

27. Accuracy of Website Information

We make reasonable efforts to keep website information accurate and current.

However, occasional errors may occur.

These may include:

• Product description errors

• Pricing errors

• Inventory errors

• Technical errors

• Typographical errors

We reserve the right to correct errors where reasonably necessary.

28. Changes to Products or Services

We may update, modify, suspend, or discontinue products or website features where reasonably necessary.

We do not guarantee that any product will remain available indefinitely.

29. Promotions and Discounts

From time to time, we may offer promotional discounts or special offers.

Such offers may be subject to:

• Expiration dates

• Product exclusions

• Geographic limitations

• Minimum purchase conditions

• Quantity restrictions

• Other disclosed terms

Promotional offers cannot necessarily be combined unless expressly stated.

30. Fraud Prevention

We may use reasonable fraud prevention and security measures to protect our customers and business.

Orders may be reviewed for suspicious activity.

Where reasonably necessary, we may request additional information or cancel transactions associated with suspected fraud.

31. Privacy

Our handling of personal information is described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed in accordance with that policy.

Customers should review the Privacy Policy for further information about:

• Personal data collection

• Use of personal information

• Cookies

• Payment processing

• Shipping providers

• Service providers

• Privacy rights

32. Electronic Communications

By using our website or contacting us electronically, you consent to receive communications from us electronically where appropriate.

These may include:

• Order confirmations

• Shipping notifications

• Refund notifications

• Customer service responses

• Security notices

• Transaction-related communications

Marketing communications may be subject to separate consent and opt-out rights.

33. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that:

• The website will always be uninterrupted

• The website will always be error-free

• Every technical issue will be resolved immediately

• Every product will always remain available

• Delivery will occur on a guaranteed date unless expressly stated

Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.

34. Limitation of Liability

To the extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses arising from use of the website where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

This includes any liability that cannot lawfully be excluded under applicable consumer protection legislation.

35. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses arising from your unlawful misuse of our website or violation of these Terms.

This provision does not apply where prohibited by applicable consumer law.

36. Force Majeure

We are not responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

• Natural disasters

• Severe weather

• Transportation disruption

• Government action

• Customs delays

• Carrier disruption

• Labour disputes

• Internet outages

• Technical infrastructure failures

• Public emergencies

• Other events beyond our reasonable control

Where such circumstances affect an order, we will make reasonable efforts to communicate relevant information to the customer.

37. Consumer Rights

These Terms do not exclude, restrict, or override any consumer rights that cannot legally be waived.

Where applicable law provides customers with additional rights or remedies, those rights will continue to apply.

38. Governing Law

These Terms are governed by applicable law, subject to any mandatory consumer protection laws that may apply based on the customer's place of residence.

Nothing in these Terms is intended to deprive customers in the United States or Canada of mandatory consumer protections available to them under applicable law.

39. Dispute Resolution

If a dispute arises concerning an order, product, payment, return, refund, or our services, customers are encouraged to contact us first so that we can attempt to resolve the issue.

Please contact:

info@nathanjamesx.shop

Nothing in this section prevents a customer from exercising any rights available under applicable law.

40. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

41. No Waiver

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we waive our right to enforce that provision later.

42. Entire Agreement

These Terms of Service, together with our:

• Privacy Policy

• Shipping Policy

• Return & Refund Policy

• Other policies expressly referenced on our website

form the applicable terms governing use of our online store and purchases made through it.

43. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• Our business operations

• Products

• Website functionality

• Legal requirements

• Payment systems

• Shipping arrangements

• Store policies

The most current version will be published on our website.

Changes will not retroactively reduce rights already acquired by customers where prohibited by applicable law.

44. Contact Us

For questions regarding these Terms of Service, an order, payment, delivery, return, refund, or other store-related matter, please contact:

nathanjamesx.shop
Email: info@nathanjamesx.shop
Telephone: +44 7809 397900
Business Address: 11 Pensfield Park, Bristol, BS10 6LE, United Kingdom
Return Address: 11 Pensfield Park, Bristol, BS10 6LE, United Kingdom

Please include your order number when contacting us regarding an existing purchase.