Shipping policy

Thank you for shopping with nathanjamesx. We are committed to providing clear, accurate, and transparent information about how orders are processed, shipped, and delivered.

This Shipping Policy explains our shipping destinations, free shipping service, order processing times, order cut-off time, estimated delivery times, tracking procedures, supported delivery addresses, customs information, delivery delays, lost or damaged shipments, returns, and other important information relating to purchases made through our website.

By placing an order with nathanjamesx, you acknowledge that you have read and understood this Shipping Policy.

Business Information:

Store Name: nathanjamesx

Website: nathanjamesx.shop

Email: info@nathanjamesx.shop

Telephone: +44 7809 397900

Business Address: 11 Pensfield Park, Bristol, BS10 6LE, United Kingdom

1. Products and Fulfilment Location

nathanjamesx.shop primarily sells clothing and fashion-related products. Orders are prepared and dispatched from our fulfilment location in the United Kingdom (11 Pensfield Park, Bristol, BS10 6LE, United Kingdom). We currently accept eligible orders for delivery to customers in the **United States** and **Canada**.

2. Free Standard Shipping

We provide free standard shipping on all eligible orders shipped to supported addresses in the United States and Canada with no minimum order value required. Customers will be able to review the applicable shipping method and charge before completing checkout.

3. Order Processing Time & Cut-Off Time

Orders are normally processed within 1–3 business days (Monday through Friday, excluding public and bank holidays).

Order Cut-Off Time: 6:00 PM Pacific Time (America/Los_Angeles)

Orders placed before the cut-off time on a business day normally begin processing on the same day; orders placed after will begin processing on the next business day.

4. Estimated Delivery Time

Stage Timeframe
Processing Time 1–3 business days
Transit Time (US & Canada) 5–8 business days
Estimated Total Delivery Time Approximately 6–11 business days

5. Shipment Confirmation, Tracking & Addresses

Once dispatched, shipment and tracking information will be sent to your email (please allow up to 48 hours for tracking to update). Customers are responsible for providing complete and accurate shipping details; address changes cannot be guaranteed once an order enters the carrier network.

6. Customs, Duties and Import Charges

Orders shipped from the UK to the US or Canada may be subject to destination customs procedures, import duties, taxes, or brokerage fees. Unless explicitly collected at checkout, these government-imposed charges are the responsibility of the recipient.

7. Lost, Damaged, or Incorrect Shipments

If your parcel arrives damaged, is missing items, or tracking shows abnormal delays, please contact info@nathanjamesx.shop promptly with your order number and supporting details (such as photos for damaged goods) so we can assist you.

8. Contact Us

For questions regarding shipping and delivery, please contact us at:

Email: info@nathanjamesx.shop

Telephone: +44 7809 397900